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Policies

Payments

Payments are accepted by credit card, PayPal, Apple Pay and more.

Payment must be made in full before items are shipped. If you are having any issues with payment types, please do not hesitate to contact us and we will assist you in anyway that we can.

Shipping

Your items will be carefully packaged and shipped within 3-5 business days of your payment.

Please note that if you purchase expedited shipping that does not expedite the processing time. Our items are handcrafted and take time to make and package. If you need something fast, please contact us and we will do our best to accommodate. 

Shipping outside of US:

PLEASE NOTE: Shipping outside of US can take three weeks or more! High Strung Studios will not accept responsibility for packages once they have left the US. If you have not received your order 4 weeks after it has been marked as shipped please contact us and we will see what we can do. 

Refunds/Exchanges

If you are unhappy with your order for any reason please contact us within 5 days of receiving your package. We will do our best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis.